What to do when Stuck in a Zoom or Teams Waiting Room

Answer

If you are stuck in a Zoom or Teams waiting room, try these steps:

Step 1: Wait a few minutes

  • At the start of the session, the instructor may need 5–10 minutes to open the meeting.

Step 2: Leave the meeting and rejoin

Step 3: Close and reopen your browser

Step 4: Restart your device

Step 5: Clear your browser’s cache and cookies

Step 6: Check your internet connection

  • Run a speed test at https://www.speedtest.net
  • Restart your Wi-Fi or switch networks
  • If on a mobile device, turn Wi-Fi off and back on

Step 7: Contact the Librarian

  • If you still cannot get into the session, notify the Librarian so the issue can be documented and investigated (for example, calendar or meeting link errors).

Topics

  • Last Updated Nov 10, 2025
  • Views 3
  • Answered By Mil Ryan

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